Privacy Policy & Data Protection at soltbaje

01 Introduction & Privacy Commitment

Protecting your privacy at soltbaje is one of our most important responsibilities. When you use the soltbaje platform, you place your trust in us — and we are always committed to honoring that trust.

This Privacy Policy explains what personal information soltbaje collects, how it is used, who it may be shared with, and what rights you have over your data. This policy applies to all soltbaje services, websites, and mobile applications.

By registering with or using the soltbaje platform, you are considered to have accepted this Privacy Policy. We recommend reading it carefully before you start using the platform.

02 What Data We Collect

Soltbaje collects several types of personal data, broadly grouped into three categories:

For KYC (Know Your Customer) verification, you may be required to provide a photo of your national ID or passport along with a selfie. This information is used solely for identity verification purposes.

03 How We Collect Your Data

Soltbaje collects information in the following ways:

• Directly from you: When you fill in a registration form, update your profile, submit a payment form, or get in touch with support.
• Automatically: Through cookies and tracking technologies as you browse the platform.
• From third parties: From payment processors, identity verification agencies, and fraud prevention services.
• From public sources: Regulatory databases, court records, or social media where necessary.

04 Purpose of Data Use

Soltbaje uses your data for the purposes listed below. Each purpose has a lawful basis:

• Account Management: To handle registration, verify logins, and keep your account secure.
• Identity Verification (KYC): To meet our legal obligations in preventing money laundering and fraud.
• Payment Processing: To process deposits and withdrawals securely.
• Service Improvement: To analyze usage patterns and improve your experience on the platform.
• Customer Support: To resolve your issues and complaints.
• Promotional Communications: To send you offers and updates with your consent.
• Legal Compliance: To comply with regulatory authority directives and legal obligations.
• Responsible Gaming: To identify early signs of problem gambling and provide timely support.

05 Data Sharing Policy

Soltbaje may share data with third parties only in strictly defined circumstances and to a limited extent:

• Payment Processors: Payment providers such as bKash, Nagad, and Rocket only receive the minimum data necessary to process a transaction.
• Identity Verification Agencies: To complete the KYC process.
• Fraud Prevention Services: To detect suspicious activity.
• Legal Authorities: When required by a court order or a legitimate request from a regulatory authority.
• Business Successors: In the event of a company merger or acquisition, you will be notified in advance.

In all cases, data protection agreements are established with third parties, and they may only use the data for the specified purpose.

06 Cookies & Tracking Technologies

Soltbaje uses cookies on its website and app. A cookie is a small file stored on your device that helps enhance your experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. The site cannot function properly without these.
• Functional Cookies: To remember your preferences such as language or region.
• Analytical Cookies: To understand which pages are used most — all data is fully anonymised.
• Security Cookies: To detect and prevent fraudulent activity.

07 Data Security Measures

Soltbaje uses industry-standard technologies and practices to protect your data. Our security infrastructure includes:

• 256-bit SSL Encryption: All data transmissions take place over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Regular penetration testing conducted by third-party organizations.
• Data Masking: Sensitive information such as card numbers is kept masked.
• Limited Access Policy: Staff can only access the data necessary for their specific role.
• Real-Time Monitoring: Round-the-clock monitoring to detect any unusual activity.

08 Data Retention Period

Soltbaje does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of active account use and up to 5 years after account closure.
• Financial Transaction Records: A minimum of 5–7 years as required by law.
• KYC Documents: 5 years after verification, or as required by law.
• Support Contact: 2 years from the date of last contact.
• Log Files & Technical Data: Typically 12 months.

Once the retention period expires, data is securely deleted or anonymized.

09 Your Privacy Rights

As a soltbaje member, you have the following rights over your own data:

To exercise any of these rights, email us at support@soltbaje.com. We generally respond within 30 days. Please note that legal obligations may prevent us from deleting certain data.

10 Protection of Minors' Data

Soltbaje strictly does not register members under the age of 18. Age is verified at the point of registration, and KYC documents may be requested in cases of doubt.

If we become aware that a minor has registered, the account will be immediately closed and all associated data deleted. If a parent or guardian suspects their child is using soltbaje, please contact us right away.

11 Privacy Policy Changes

Soltbaje may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• You will be notified of significant changes via your registered email or platform notifications.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend reviewing this page periodically.

12 Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

When submitting a complaint or request by email, include "Privacy Request" in the subject line and send it from your registered email address.